“CANADIAN” SHIPPING POLICY”
Question: How long does it take for me to receive my order?
Answer: Shipments within Canada are sent by Expedited Parcel with a tracking number through Canada Post and are delivered within 1-6 business days depending in which Province you reside. Please also add 2 business days for your order to be processed and your credit card charged (excluding weekends) over and above actual shipping business days. Orders are shipped from Exeter, Ontario.
Question: My order has been lost in the mail. Please refund my credit card since I never received my order.
Answer: Canada Post requires that we wait until the guaranteed arrival date has passed. At that time we will place a service ticket for your lost order. The investigation process usually takes another 30 days. Please note that A&M Home Products Inc. will replace your order or refund your credit card ONLY if the investigation determines that Canada Post was responsible.
A&M Home Products Inc. does not want our customers to be without their Incredible Spread’Em product for too long. While the “lost” shipment is under investigation by Canada Post, we will send a REPLACEMENT Incredible Spread’Em product order, on the strict understanding that if the initial order is delivered to the customer, that his or her credit card will be charged for the REPLACEMENT order, including all shipping and handling charges.
If the order is returned to the sender and Canada Post accepts responsibility for the error, A&M Home Products Inc. will reship your order at no expense.
Question: I accidentally made a typo in my address when I placed my order. Could you please ship it out again to the correct address?
Answer: Yes. Always check your confirmation email for any errors, and contact us immediately if there is any errors. A&M Home Products Inc. will re-ship your order once it is returned by Canada Post to A&M Home Products Inc.. The customer will be responsible for paying the additional reshipping cost, plus a handling fee. These costs will be determined at the time of re-shipping the order as shipping costs are determined by the weight of the order.
Question: I accidentally ordered the wrong product when I placed my order. Could you please ship the correct order to my address?
Answer: Yes. Always check your confirmation email for any errors, and contact us immediately. However, if you do not, A&M Home Products Inc. will re-ship your order once you have returned the incorrect product, at your expense, to A&M Home Products Inc. ( In some situations, the order may not need to be returned.) Once A&M Home Products Inc. receives the returned product, we will reship the correct product. The customer will be responsible for paying the additional reshipping cost, plus a handling fee. These costs will be determined at the time of re-shipping the order as shipping costs are determined by the weight of the order.
If the error has been made by A&M Home Products Inc., and we have inadvertently shipped the incorrect product, we ask that the customer return the incorrect product to the A&M Home Products Inc. (In some situations, the order may not need to be returned.) Please return by Canada Post with a tracking number and keep your receipt for returning the incorrect product. A credit will be issued on your next order, but a copy of the receipt must be provided. Once the incorrect product is received, A&M Home Products Inc. will reship the correct order to the customer at our expense.
Question: I received a defective container or containers of A&M Home Products Inc Incredible Spread’Em. Can you please replace the defective container or containers of product?
Answer: “Defective” product means “damaged in transit”. If you receive a defective container or containers of A&M Home Products Inc, Incredible Spread’Em that is not up to our standard of excellence, please email firstname.lastname@example.org immediately for instructions (no exceptions). If the product has been damaged in transit, we will ask you to provide photos. If you think that the product is rancid, you will be asked to return the opened FULL defective container or containers to the sender, at your own shipping expense. If A&M Home Products Inc. determines that the returned product is defective, we will replace the defective product to the customer at our expense.
Question: I just purchased 3 containers of A&M Home Products Inc. Incredible Spread’Em and I do not like the taste. Can I return the unopened containers of Incredible Spread’Em and pay for the return shipping and receive a credit on my credit card for the unopened containers?
Answer: Unfortunately A&M Home Products Inc. cannot give you a refund for any unopened containers of Incredible Spread’Em unless it is defective or rancid (in which case the above section will apply). Please ensure that you have trialed a small amount of Incredible Spread’Em before ordering a large quantity. This same refund policy also applies to any other perishable products that A&M Home Products Inc. sells. There will be no refunds or returns whatsoever because of health and safety reasons unless the product is defective. Once A&M Home Products Inc. has sold its Incredible Spread’Em or other perishable products, it cannot resell them.
Question: Can I have my order delivered to my business address, as there is nobody at home during the day to accept my delivery?
Answer: Yes , A&M Home Products Inc. can ship your order to your business address. In the Notes Section of the order form, please include your Company’s name and address. Also advise the receptionist that a shipment will be coming in your name. However, if your order is refused by your Company and returned to the A&M Home Products Inc, the customer will be responsible for paying any return shipping costs, the additional shipping costs to reship the order, plus a handling fee. These costs will be determined at the time of re-shipping the order depending on the weight of the order.
Charge Back Policy
Charge backs are not welcome, and all disputes can normally be resolved by contacting Customer Service email@example.com . In the case that a charge back is raised by you in connection with your order, you may be banned from reordering from A&M Home Products Inc. and any and all affiliated sites. If the charge back was made in error by you, your credit card will be re-charged the full amount of the original purchase price plus a CAD$35.00 administration fee so that A&M Home Products Inc. can recover the chargeback fee, service charges and any, all and other related costs.
Note: All inquiries should be directed to firstname.lastname@example.org , or by contacting us at the toll free phone numbers 1-844-880-7777. All claims must be in writing to email@example.com
Question: I have a question that I do not see addressed above. Where can I find the answer.
Answer: If you have any further questions please feel free to contact us at
A & M Home Products Inc
P.O. Box 599
©A&M Home Products Inc. is a Canadian company and proud of it!
Your purchase is governed by Canadian laws. The Canadian Food Inspection Agency has some of the strictest regulations in the World! A&M Home Products Inc. Incredible Spread’Em is a Canadian product.